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FAQ
What methods of payment do you accept?
Zelle: rcreliablecleaners@gamil.com
Cash App: $rcreliablecleaners
Venmo: @rcreliablecleaners
Checks: Commercial Clients Only
EFT/ACH Payments
Are deposits required?
Yes, RC Reliable Cleaner's requires a deposit for all clients. The deposit secures your cleaning date with RC Reliable Cleaner's and goes towards your final payment.
Terms/ Conditions of deposits
If you cancel the cleaning appointment with RC Reliable Cleaner's you forfeit your deposit.
Do you have a Cancellation policy/ Rescheduling policy?
Yes, If you cancel a confirmed cleaning appointment you forfeit your deposit. No exceptions.
Rescheduling
RC Reliable Cleaner's will reschedule your cleaning date upon request given 2 days notice. Do not wait until the day of your clean to reschedule. It counts as a cancellation.
We will reschedule one time only. Additional reschedule request will result in you paying a new deposit.
I have pets, will that be an issue?
Although pet friendly, RC Reliable Cleaner’s will not be liable for injuries, death or loss of a pet that is not confined during our visit.
Why do I need to do a walk through of my home/business after the clean?
RC Reliable Cleaner’s encourage and strongly suggest new clients to check the work of the cleaner prior to the cleaner leaving. This ensures the client is satisfied with the clean and avoids the cleaner having to return to address issues shall they arise. Failure to do so shall forfeit funds being returned to the client if dissatisfied with the clean. We love feedback, good, bad and indifferent. If you do not tell us, we do not know. Help us improve by speaking up.
(Please check your cleaners work and offer feedback)
Are there any preparations prior to cleaning?
Yes, please complete the following prior to the cleaners arrival:
Remove the clutter
Secure your pets
Secure valuables & weapons
Specify areas off limits
Notify us if someone in your home is sick, contagious or have been exposed to an illness.
Notify us of new, ongoing or prior infestations to include ants, roaches, rodents, bed bugs, fruit flies, fleas, termites etc.
What if I am not satisfied with my clean, do you offer a customer guarantee?
Absolutely, we promise our clients the most thorough cleaning you’ve ever had. If you are not satisfied with our services, we encourage you to speak up and allow us the opportunity to resolve the issue. We shall return to clean the area again (schedule permitting) and/or offer a discounted rate on future cleans.